SMS Disclosure
Last updated
This page documents the Lotgentix Recon Notifications program in detail. For the contractual SMS terms, see our Terms of Service. For how we handle phone numbers and SMS opt-in data, see our Privacy Policy.
Program description
Lotgentix Recon Notifications is a two-way SMS service used by automotive dealerships to coordinate vehicle reconditioning work. Through it, dealership staff, contracted reconditioning vendors, and off-app routing contacts (e.g. detail leads, PDR techs) receive job assignments, daily work digests, and short confirmation prompts; they can also reply with stock-number commands and photos to update a vehicle without opening the app.
The program is operated by Redline Automotive Merchandising LLC from toll-free number (888) 660-7637.
How recipients opt in
Redline OS never sends SMS to a phone number that has not been explicitly opted in through one of the surfaces below. Each surface includes a mobile phone field, an unchecked consent checkbox (the user or admin must actively select it), a description of message types, message frequency, "message and data rates may apply," STOP/HELP instructions, and links to our Terms of Service and Privacy Policy — matching carrier opt-in requirements. There is no implied consent, no scraping, and no purchased lists. Every opt-in event is logged with a timestamp and the actor who performed it.
Dealership staff (lot reps, recon techs, dealer admins)
A dealership admin invites staff through the in-app setup wizard or the dealer settings page.
The invite flow requires the admin to enter the staff member's phone number and to tick
a consent box indicating they have the staff member's agreement to receive workflow SMS.
Staff can also opt out themselves at any time by replying STOP.
Contracted reconditioning vendors
A Redline OS admin (not the dealership) opts vendors in through the admin vendors page
at /admin/vendors, after written or verbal agreement with the vendor business.
In the vendor dialog the admin must turn on the "SMS opt-in" toggle and enter the
vendor's phone number; the consent block beside it states exactly what the vendor has
agreed to receive and links these disclosures. Vendors can reply STOP to opt out
at any time.
Routing contacts (off-app specialists)
Dealership admins manage routing contacts (e.g. detail leads, dent techs, paint specialists)
on the dealer settings page under Notifications. Adding a phone number requires
ticking an opt-in checkbox; the admin attests they have the contact's permission.
Routing contacts receive a once-daily digest of cars assigned to their specialty and can opt
out by replying STOP.
Sample messages
The following are real message bodies sent by Redline OS, reproduced verbatim from the code that sends them. Stock numbers, store names and reasons are illustrative.
Vendor — new job routed
New dent repair job routed to you on Redline OS.
Store contact — vehicle sent back
Redline OS — North Town Auto Redline sent #4827 back Why: not ready on lot https://staging-app.redlineos.ai/r/inventory/abc123def456
Reply to a photo with no stock number
Got the photo — which car? Send it again with the stock # (e.g. "GM1021").
Account set-up (after an admin invites you)
Hi Sam, you're set up on Redline OS. Open https://staging-app.redlineos.ai/login and tap "Log in with phone" — we'll text you a code. Reply STOP to opt out.
Confirmation after you reply STOP
Redline OS: You are unsubscribed and will receive no more messages. Reply START to opt back in. Msg & data rates may apply.
Reply to HELP
Redline OS: Recon workflow alerts. Call (800) 278-4670 for help. Reply STOP to opt out. Msg & data rates may apply.
Message frequency
Variable; typically 0–15 messages per day per recipient depending on dealership activity.
Conversational replies (e.g. answering a confirmation prompt) are not counted against any cap; they happen as often as the recipient needs to coordinate work.
Opt-out and help
-
Reply
STOP(also accepted:END,QUIT,UNSUBSCRIBE,CANCEL,STOPALL,OPTOUT) to any message to immediately stop all SMS from Redline OS to that number. - Reply
START(also accepted:UNSTOP,YESSTART) to opt back in. -
Reply
HELP(also accepted:INFO) for assistance and our support phone number. Every keyword is answered automatically — the exact replies are quoted under Sample messages above. - For anything else, email support@redlineos.ai or call (800) 278-4670.
Cost
Message and data rates may apply. Your wireless carrier charges its normal SMS rates depending on your plan. Redline OS does not charge recipients separately for sending or receiving SMS.
Supported carriers
The Lotgentix Recon Notifications program is supported on major US wireless carriers (AT&T, T-Mobile, Verizon, and most MVNOs). Carriers are not liable for delayed or undelivered messages.
How we handle SMS data
Mobile information (including phone numbers and SMS opt-in data) will not be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors in support services, such as customer service, is permitted. All other categories exclude text-messaging originator opt-in data and consent; this information will not be shared with any third parties.
See the full Privacy Policy for retention periods and your data rights.
Contact us
Redline Automotive Merchandising LLC
230 Kings Highway East Suite 303 Haddonfield, NJ 08033
EIN 45-4135566